IVIM Health Review
IVIM Health is a high-touch telehealth provider that distinguishes itself by employing its own medical staff rather than relying on 3rd party contractors. It is best suited for patients who prioritize 1-on-1 coaching, community support, and clinical rigor over the absolute lowest price.
About IVIM Health
IVIM Health operates on a “continuity of care” model. Unlike competitors that act as middlemen for contractors, IVIM employs its own doctors and nurse practitioners to ensure consistent oversight. They recently published a peer-reviewed retrospective study which reported that their patients lost an average of 46% more weight over 68 weeks compared to standard clinical trials, a result the study attributes to their intensive nutritional support and app-based tracking.
GLP-1 Match Score
- ✔ 4.9/5 Trustpilot Score (33k+ Reviews)
- ✔ Top-Rated Mobile App (8k+ Reviews)
- ✔ Trusted by 500,000+ Patients
- ✔ Providers are W2 Employees (Not Contractors)
- ✔ Includes 1-on-1 Nutrition Coaching
- ✘ $75 Monthly Membership Fee
- ✘ No phone number support for non-patients
90
An established company with great support and a lot of experience helping their patients achieve their weight loss goals.
Notes from GLP-1 Match
IVIM Health is a mid-tier priced provider that offers a lot of value. In addition to the positive reviews on the company (and its app!), what stood out the most in our interactions with IVIM Health was the customer service response time.
Onboarding: IVIM’s intake process feels more clinical than transactional. Because their doctors and nurse practitioners are full-time employees, the initial consultation focuses on long-term success rather than churning through appointments.
Pricing: IVIM sits in the “Mid-Tier” price range. While the base medication cost is competitive, the total cost is higher due to a mandatory $75/month telehealth membership. However, this offers more “bang for your buck” than it appears: the fee covers unlimited visits, 1-on-1 health coaching, progress tracking tools, and access to their support community.
The App: While many telehealth apps feel like buggy afterthoughts or simple billing portals, IVIM’s mobile experience is a tool in your journey, with over 8,000 combined reviews across iOS (4.7 rating) and Android (4.6 rating). It functions as a central hub for tracking meals, logging shots, and chatting with your care team. This high engagement suggests the tech is actually useful for the user journey, not just for the company’s revenue collection.
Trust: The company backs up its marketing with data. They are one of the few telehealth startups to subject their own protocol to a peer-reviewed study, which found their high-touch model significantly outperformed standard weight loss trials. Additionally, our friction audit showed impressive support speeds: we received a satisfactory email response in 3 minutes and a follow-up in 22 minutes.
Verdict: IVIM Health is the best choice for the “Supported Journey” patient. It’s ideal for someone who wants nutrition coaching, community, and a dedicated medical team to maximize their results. It is less suitable for the “DIY Bargain Hunter” who just wants the cheapest vial of medication without the extra layers of care.
IVIM Health Pricing
Semaglutide
0.25mg
$100
0.50mg
$175
1.00mg
$175
1.70mg
$175
2.40mg
$175
$175
Pricing reflects the effective monthly price of a 4-month plan with the $75 membership fee waived for first month. Price is cheaper for 6mo and 12mo plans.
Tirzepatide
2.5mg
$149
5.0mg
$224
7.5mg
$224
10mg
$224
12.5mg
$224
15mg
$224
$149
Pricing reflects the effective monthly price of a 4-month plan with the $75 membership fee waived for first month. Price is cheaper for 6mo and 12mo plans.
IVIM Health Discount Code
Discounts are available through the Sema and Tirz links above. They are automatically applied.
IVIM Health Customer Service
Response Time
We tested IVIM’s email support with a general question. We received an answer within 3 minutes. We asked a follow up and received an answer within 22 minutes. They use Zendesk, which implies they have a good system in place to systematically handle inquiries.
Live Chat
Available for patients
Email Support
Phone Support
N/A (available for patients, but not general inquires)
Customer Service Comment: We received a response within 3 minutes of submitting a question.
IVIM Health Reviews: What Users Are Saying
“Jessica and Latasha my two NPs”
“Jessica and Latasha my two NPs I have had video calls with have been spectacular! I feel like they hear me and want to help me with my weight loss journey! I’m a relationship person so having such great conversations with my providers has been refreshing! Thank you for everything so far!”
-Trust Pilot
“Amanda was very personable”
“Amanda was very personable and helped me feel comfortable with starting my program. She didn’t rush me and let me ask all my questions. I also appreciated that she wasn’t trying to sugar coat things for me and gave me realistic expectations. I would definitely love to keep being able to go to her for my visits “
-Trust Pilot
“Made Deciding Easier!”
“It took me for ever to decide and finally took the plunge and ordered my supply. What made it easier was my initial consultation made things so much easier Jacqueline was awesome very understanding explained everything in detail answered all my questions. Would recommend Ivim to anyone who is confused and lost you won’t regret it. 5* all the way. “
-Trust Pilot Review
Overall sentiment: Sentiment is generally positive, with many users mentioning their Doctor or NP by name. A personalized experience allows you to get your questions answered by medical staff.
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